Frequently Asked Questions

This issue is usually due to a communication problem between the printer and Windows via USB, or other physical issues with the printer and its connections.

Solution: Follow the steps below to resolve this issue:

1. Check Printer Paper:
   • Ensure the printer has not run out of paper. Lack of paper can cause the cash drawer to not open.
   • Replace the paper if necessary.
2. Test the Feed Button:
   • Press the Feed button on the printer to check if it is working. If the feed button does not respond, the printer may be malfunctioning.
3. Check All Cables:
   • Verify that all cables are securely connected, including the USB cable to the computer and the cash drawer cable to the back of the printer.
   • Make sure the cables are not loose or damaged.
4. Exit the EPOS Application:
   • Save any work you are currently doing.
   • Close the EPOS application completely.
5. Close All Other Applications:
   • Ensure that all other applications running on your computer are also closed. This includes any background applications that might be using USB ports.
6. Restart Windows:
   • Click on the Start menu.
   • Select Restart.
   • Wait for Windows to completely restart.
7. Open the EPOS Application:
   • Once Windows has restarted, open the EPOS application again.
   • Test the cash drawer to ensure it opens properly.

If the issue persists:

• Ensure the USB cable is securely connected to both the printer and the computer.
• Check for any updates to the EPOS application or printer drivers.
• Contact support for further assistance.